All purchases are non-refundable and cannot be returned or exchanged. To cancel an order, please email support@rackhouseconnect.com within the first 24 hours after making the purchase. While we cannot guarantee the cancellation, our team will do its best to fulfill your request. Additional fees may apply for any post-purchase changes.
Delivery carriers may attempt up to three times to secure an adult signature for product delivery. The number of attempts may vary by carrier.
No refunds will be provided if your order of alcohol is returned to us due to multiple failed delivery attempts or incorrect address details. We incur a $20 fee for all returned packages that couldn't be delivered after the maximum number of attempts, and an additional $20 for a subsequent delivery attempt. Refunds for such cases will only be considered if you are willing to cover these extra charges totaling $40.
We do offer refunds or replacements for items that arrive damaged or are not up to your satisfaction, provided that you report the issue within 30 days of receiving the delivery.
To file a claim for damaged or unsatisfactory products, please send photos as evidence to support@rackhouseconnect.com.
